DATA CENTRE | INFRASTRUCTURE
A SINGLE POINT OF CONTACT FOR ALL IN-COMPANY REQUESTS UNIFIED ASSET RECORDS FOR DATA QUALITY AND COST REDUCTION
ITSM software designed for Microsoft 365
With ALVAO you will get the entire department organized and able to deliver high-quality in-house services, more transparently and with less effort. Thanks to the system’s full integration into the Microsoft platform, no duplication is required. You can work with the application directly in Outlook or Teams, yet it grows with your needs – ALVAO is easy to deploy and then adjust to the process maturity of your business. The solution has received prestigious certifications for ITIL compliant process control from Axelos and Pink Elephant – global best practice leaders. Use ALVAO for Microsoft 365 in a way that suits your needs. The solution is available as a service (SaaS).
ALVAO Service Desk
Keep all your taskstogether in one place. A friendly face for requesters, a powerful tool for internal services teams. ALVAO Service Desk provides a single point of contact for all in-company requests. The solution provider team gain an overview of workload, clear priorities and improved communication. No one has to hunt around for information, whom to contact to report a device fault or a system crash, or to request equipment. The ALVAO helpdesk system is simple to use and welcoming.
The power of the entire service desk fully integrated with your Outlook – a fully-fledged service desk experience available directly in Microsoft Outlook thanks to the Add-in. You can browse the knowledge-base, read current news, or create a new request from a catalogue. Work with requests direct in your favourite email client. When you click on any email, task, or event, you can immediately see all the history of the related request and all relevant information.
ALVAO Asset Management
Have a perfect overview of your assets. Smart registration of hardware, software and other equipment serves as a single reliable source of information about all assets. Know exactly what assets you have, whose responsibility they are and where each item is. An overall picture of each and every device, from acquisition to disposal, all in one place of inquiry. No more hunting around, losing things, being unsure.
Tree-structured, so you can bring order to the department straight away – manage assets in ALVAO using an object-oriented tree structure. You can completely customize the unique object tree to your own needs. It can reflect the hierarchical division of the company as well as the geographical distribution of sites by premises.
Don’t waste resources on licenses you don’t actually use – reveal spare licences and save on buying new ones. ALVAO supports various licence models and automatically assigns licences to installations. It automatically alerts you to any problems, so you don’t have to worry about audits and checks.
- Single point of contact for all requests
- More orderliness and clarity about priorities
- Improved communication
Please get in touch for further information on Alvao.